Error message on startup of anki desktop

Anki Help
1

whenever i try and open anki this message appears
Debug info:
Traceback (most recent call last):
File “aqt.main”, line 583, in loadCollection
File “aqt.main”, line 619, in _loadCollection
File “anki.collection”, line 142, in init
File “anki.collection”, line 315, in reopen
File “anki._backend_generated”, line 48, in open_collection
File “anki._backend”, line 151, in _run_command
anki.errors.DBError: Anki already open, or media currently syncing.

my cards are still opening but im worried that something has gone wrong and i want to prevent losing my cards in the future, does anyone know what this is/how to fix it?

thanks

2

Your collection should be fine if you have it synced to AnkiWeb.

Does this happen all the time? Have you restarted your computer? Maybe there is an Anki session open in the background. I would suggest restarting your computer if you haven’t and checking if it happens again.

1 Like
3

hi! ive restarted my computer a few times and the message is still popping up every time unfortunatley, but i have synced my collection

4

Try shutting down file syncing / antivirus software on your system if you have any.

1 Like
5

ive tried to stop anti-virus things getting in the way with popups etc, is there a way to keep antivirus software on my laptop and still stop this message coming up?

6

That depends on your antivirus software. Maybe I can help if you provide more details.

7

I have got Norton 360 anti-virus software installed on my laptop, is there a way to get it to allow anki?

8

I don’t use Norton, but this might help: How to Exclude Files and Folders From Norton Antivirus
If it doesn’t, I recommend googling for different solutions.

9

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