Anki does not open/respond

Anki Help
1

I have tried repeadedly to restart my laptop and to reinstal anki
and to use the program compatibility trouble-shout option.
and I have now the debug info/error code.
can someone smart suggest a possible course of action to resolve my canumdrum.

and it is version 25.02 for windows and my laptop is a HP, victus

for one instance did I sucseed in opening anki, but reapeating those steps did not work a seccond, third or fourth time.

this is the error code/ debug info
Anki 25.02 (038d85b1)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100

Traceback (most recent call last):
File “aqt.main”, line 650, in loadCollection
File “aqt.main”, line 686, in _loadCollection
File “anki.collection”, line 151, in init
File “anki.collection”, line 292, in reopen
File “anki._backend_generated”, line 144, in open_collection
File “anki._backend”, line 172, in _run_command
anki.errors.DBError: Anki already open, or media currently syncing.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File “aqt.errors”, line 253, in show_troubleshooting
File “aqt.utils”, line 127, in openHelp
File “anki._backend_generated”, line 1090, in help_page_link
File “anki._backend”, line 172, in _run_command
anki.errors.InvalidInput: CollectionNotOpen

2

Just to be sure, you went through Troubleshooting - Anki Manual?

3

yes I have read the manual,
and to be more spesific with what I meant with troubleshooting.

windows tab → system → troubleshoot → other trouble-shooters →
programme compatibility trouble-shooter.

but without changing anything I was able to open anki oncemore.
so thank for replying I guess.

4

If you click the link above, you’ll find the Anki Troubleshooting Checklist, which will be much more useful than general Windows system troubleshooting. If this happens again, that’s what you should be trying.

5

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