Hello,
I’ve recently run into a problem every time I open Anki (version 25.02) on my Windows laptop where a pop-up appears saying “Anki has encountered a problem. Please follow the troubleshooting steps”, with the below options being: “troubleshooting”, “copy debug info” , and “close”.
I did recently download an add-on (Image Occlusion Enhanced from Anki Web), which is when the issue started, deleted it to fix this issue, and yet the problem continues to persist. I’ve followed all the troubleshooting steps, including restarting my laptop, checking my database, addons, video driver, resetting windows size etc., but nothing seems to be working.
As long as I press the “close” button when the issue pop-up appears, It seems as though I can still edit+ sync my decks just fine, but its just confusing with the pop-ups.
Here is the Copy Debug Info:
Anki 25.02 (038d85b1)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.26100
Unknown error
I also sometimes get this pop up:
Anki was unable to open your collection file. If problems persist after restarting your computer, please use the Open Backup button in the profile manager.
Debug info:
Traceback (most recent call last):
File “aqt.main”, line 650, in loadCollection
File “aqt.main”, line 686, in _loadCollection
File “anki.collection”, line 151, in init
File “anki.collection”, line 292, in reopen
File “anki._backend_generated”, line 144, in open_collection
File “anki._backend”, line 172, in _run_command
anki.errors.DBError: Anki already open, or media currently syncing.
Any help/tips would be appreciated!