Can't download AnKing V12 - new subscriber

Anki Help
1

Screenshot 2025-10-10 at 5.06.13 PM
Screenshot 2025-10-10 at 5.06.13 PM1620×390 247 KB

Hello! Every time I go to sync per the instructions for new AnKing subscribers, it says a network error occurred. Please help me find the bug. Thank you.

2

I can’t tell whether this is –

  1. related to Anki and syncing with AnkiWeb.
  2. related to the AnKing deck and syncing with AnkiHub.

If you were able to sync fine with AnkiWeb before you installed the AnkiHub add-on (if that’s what you did?) – then you should get help from the AnKing / AnkiHub folks by searching or posting in their support community – https://community.ankihub.net/ .

If you disable your add-ons in Anki (see Troubleshooting Checklist #2), and you’re still getting that error when you’re only syncing with AnkiWeb – then it could be a connection issue on our side, and you should start with this FAQ: Error establishing a secure connection when syncing - Anki FAQs .