Unable to Install AnKing Step Deck via AnkiHub Add-on (Sync Cancelled Error)

Anki Add-ons
1

I’m currently subscribed to the AnkiHub service and I’m trying to install the AnKing Step Deck (for Step 1 & 2) using the AnkiHub add-on on Anki for Windows.

However, every time I attempt to use the “Sync to Install” function from the Deck Management panel, I receive the following message:

✔️ Collection Sync Completed ❌ AnkiHub Sync Cancelled

As a result, the deck does not install. I’ve tried several troubleshooting steps already, including:
– Restarting Anki
– Reinstalling the AnkiHub add-on
– Logging in and out of my AnkiHub account
– Attempting manual workarounds

Unfortunately, none of these attempts have worked.

2

You should contact AnkiHub support – https://community.ankihub.net/ .

3

Already tried to contact them but I´m getting no answer

4

They are still the right ones to contact, and possibly the only ones who can help you with this. Try searching their support site as well. It is late on a Sunday night in the U.S. (where much of their team is based). You might have to wait for a personal response.

1 Like
5

@cestrada I replied to your post with a workaround, just in case you didn’t see it (some users reported email replies not getting through)

1 Like