Cannot change password

I could not log in so I reset password. It is now a string of numbers. When I go to change password and press ok, nothing happens.

I also can’t submit a ticket - says ‘restricted access’

Are you sure you signed up to ankiweb.net?

https://docs.ankimobile.net/syncing.html#intro-videos

I’m talking about AnkiApp.com

That’s a totally different product from a company that ripped the name of Anki from this product here. You should talk to them. Even better, switch to Anki.app and the corresponding iOS app instead:

https://apps.ankiweb.net

Yikes. Thanks for letting me know!