AnkiDroid and Ankiweb Aren't Syncing


I have read many topics on my syncing problem, but none of the methods are working for me. I primarily use AnkiDroid to Anki on the go, but I like to unsuspend cards from my computer.

Lately all of the work that I am spending on my phone is not updating to Ankiweb or the desktop app for Ankiweb. It will correctly show the amount of time that I have spent studying that day, but the number of new cards, learning cards, and due cards will be wrong. Currently my phone says 32 New and 152 Learn and 0 Due

However my desktop shows 42 New, 241 Learn, and 5 Due.

I have tried Syncing in one direction from my phone:

And when I do that it brings me here every time:

And I click that I want to keep the AnkiDroid version. Then when I go to the laptop, it says again that the decks are different, and I click “Download from Ankiweb” and it is still wrong.

I have made sure both are up to the most recent update, have tried uninstalling and reinstalling, and I’m really not sure what else to do.

Strange indeed.
Just one suggestion. Have you tried to suspend the firewall ?

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You should disable the legacy timezone handling:

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Sadly as of right now, disabling the legacy timezone handling on my computer following the instructions on another ankiweb forum post (“timezone problem”) and then restarting Anki on my computer did not fix the problem. However, if the problem is a timezone problem, does it mean that it’s just delayed? If so, I can probably deal with that if there’s no fix.

Your AnkiWeb collection still shows the legacy timezone handling being enabled. Please ensure your devices are in sync, disable the legacy handling, then sync your devices. You should be able to confirm the setting is off on each of your devices.

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Weirdly enough I had double checked to make sure it was off, but this time it stayed off and is syncing perfectly again! Thank you so much! :smiling_face_with_three_hearts:

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