Anki not opening/ cards no accesible

I can’t open my Anki, whenever I try I get this error message:

Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1
Platform: Windows 10
Flags: frz=True ao=False sv=2
Add-ons, last update check: 2022-10-12 17:09:29

Caught exception:
Traceback (most recent call last):
File “aqt.progress”, line 118, in handler
File “aqt.main”, line 197, in on_window_init
File “aqt.main”, line 243, in setupProfileAfterWebviewsLoaded
File “aqt.main”, line 290, in setupProfile
File “aqt.main”, line 450, in loadProfile
File “aqt.main”, line 525, in setup_sound
File “aqt.sound”, line 867, in setup_audio
File “aqt.tts”, line 269, in
File “C:\Program Files\Anki\lib\”, line 5, in
import win32api, sys, os
ImportError: Module use of python38.dll conflicts with this version of Python.

PS: Once the actual app opened and I got this message trying to access the decks.

Would be thankful for any help!

Please try removing your \program files\anki folder, then installing Anki again.

That didn’t work unfortunately

Maybe the python38.dll file is lying around somewhere else on your system?