Anki bug after update, cannot run

Anki Help
1

Hi. My Anki previously worked normally. Unfortunately, I didn’t remember which version

So, today I got an update notification, I chose to update and download 2.1.49. After which, nothing happen whenever I start Anki

I try to reboot, uninstall then install again, but the same problem occurs. Nothing happens

so I download the 2.1.54 version, uninstall the previous Anki, rebooted, then install this version, now It can run, but with this error, then closed.

Error
An error occurred. Please use Tools > Check Database to see if that fixes the problem.
If problems persist, please report the problem on our support site. Please copy and paste the information below into your report.
Anki 2.1.54 (b6a7760c) Python 3.9.7 Qt 6.3.1 PyQt 6.3.1
Platform: Windows 10
Flags: frz=True ao=False sv=2
Add-ons, last update check: 2022-07-04 12:43:56

Caught exception:
Traceback (most recent call last):
File “aqt.progress”, line 118, in handler
File “aqt.main”, line 197, in on_window_init
File “aqt.main”, line 243, in setupProfileAfterWebviewsLoaded
File “aqt.main”, line 290, in setupProfile
File “aqt.main”, line 450, in loadProfile
File “aqt.main”, line 525, in setup_sound
File “aqt.sound”, line 867, in setup_audio
File “aqt.tts”, line 269, in
File “B:\Program Files\Anki\lib\win32com_init_.py”, line 5, in
import win32api, sys, os
ImportError: Module use of python38.dll conflicts with this version of Python.

2

This error occurs when a single program written in Python tries to load resources from several Python versions. This means there is a bug somewhere, but if you just want something that Just Works and you don’t really need to have several Python versions (which is especially likely since 3.8 and 3.9 are very close versions, so you probably don’t need both), you could just uninstall Python 3.8.

3

You could also removing the Anki folder in c:\program files, then installing Anki again.

4

I don’t understand. What is it? How do I uninstall it?

5

I remove all files except audio. It keep saying used by another program even I didn’t find any Anki in task manager

6

You can either stop mpv.exe, or restart your computer to fix that.

7

Python is a programming language in which parts of Anki are written. Uninstalling a specific version should be quite easy, just follow this tutorial. However, it’s probably not necessary to do this and reinstall Anki.