Can't run a newest version of Anki on Windows 64 bit

Anki Help
1

Hi, I have Windows 10 (64 bit), Anki run ok in 2.1.35, but I can’t upgrade to a newest version, I try to upgrade diffrent versions and I also uninstall all Anki, check Windows Updates, restart my PC, everything, but Anki is not starting, not running and there is no error message on screen. Please Help I don’t know what to do.
This is the console info:

Microsoft Windows [Versión 10.0.19043.1055]
(c) Microsoft Corporation. Todos los derechos reservados.

[108] PyInstaller Bootloader 3.x
[108] LOADER: executable is C:\Program Files\Anki\anki-console.exe
[108] LOADER: homepath is C:\Program Files\Anki
[108] LOADER: _MEIPASS2 is NULL
[108] LOADER: archivename is C:\Program Files\Anki\anki-console.exe
[108] LOADER: C:\Program Files\Anki\anki-console.exe contains a digital signature
[108] LOADER: No need to extract files to run; setting extractionpath to homepath
[108] LOADER: SetDllDirectory(C:\Program Files\Anki)
[108] LOADER: Already in the child - running user’s code.
[108] LOADER: Python library: C:\Program Files\Anki\python38.dll
[108] LOADER: Loaded functions from Python library.
[108] LOADER: Manipulating environment (sys.path, sys.prefix)
[108] LOADER: sys.prefix is C:\Program Files\Anki
[108] LOADER: Pre-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[108] LOADER: Setting runtime options
[108] LOADER: Initializing python
[108] LOADER: Overriding Python’s sys.path
[108] LOADER: Post-init sys.path is C:\Program Files\Anki\base_library.zip;C:\Program Files\Anki
[108] LOADER: Setting sys.argv
[108] LOADER: setting sys._MEIPASS
[108] LOADER: importing modules from CArchive
[108] LOADER: extracted struct
[108] LOADER: callfunction returned…
[108] LOADER: extracted pyimod01_os_path
[108] LOADER: callfunction returned…
[108] LOADER: extracted pyimod02_archive
[108] LOADER: callfunction returned…
[108] LOADER: extracted pyimod03_importers
[108] LOADER: callfunction returned…
[108] LOADER: Installing PYZ archive with Python modules.
[108] LOADER: PYZ archive: PYZ-00.pyz
[108] LOADER: Running pyiboot01_bootstrap.py
[108] LOADER: Running pyi_rth_win32comgenpy.py
[108] LOADER: Running pyi_rth_multiprocessing.py
[108] LOADER: Running pyi_rth_certifi.py
[108] LOADER: Running pyi_rth_pyqt5.py
[108] LOADER: Running pyi_rth_pkgres.py
[108] LOADER: Running pyi_rth_pyqt5webengine.py
[108] LOADER: Running runanki.py
File “C:\Users\Lobo\AppData\Roaming\Anki2\addons21\1136455830\Graph_Fix.py”, line 21, in
ylabel: str = _(“Cards”),

_ global will break in the future; please see anki/lang.py

2

This is caused by an add-on. Please follow these instructions:

Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.

You then need to uninstall the add-on, which is causing this bug, which is Advanced Review Bottom Bar. After that you can try to restart normally. If the problem persists do the following:

If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.

3 Likes
3

Ohh :star_struck: Thank you so much!
Anki is running now :white_check_mark: