Anki Error- Can't Open the app

Hi I need some help please. My computer restarted randomly last night and when i tried to open the app this morning I got this error MESSAGE (I attached a screenshot of what I get). Please help!!! I have no idea how to fix this problem. I can’t open up the app at all. The ankiweb saved my deck from a few days ago, but I can’t seem to access it on my desktop

Error during startup: ⁨Traceback (most recent call last):

File “aqt/”, line 122, in init

File “aqt/”, line 155, in setupUI

File “aqt/”, line 465, in setupSound

File “aqt/”, line 889, in setup_audio

File “”, line 991, in _find_and_load

File “”, line 975, in _find_and_load_unlocked

File “”, line 671, in _load_unlocked

File “/Users/dae/venv/lib/python3.8/site-packages/pyinstaller-4.0.dev0-py3.8.egg/PyInstaller/loader/”, line 493, in exec_module

File “aqt/”, line 206, in

File “aqt/”, line 209, in MacTTSFilePlayer

File “anki/”, line 228, in tmpdir

FileNotFoundError: [Errno 2] No such file or directory: ‘/var/folders/jd/m2lmy8fj7834wl16mcsskpm80000gn/T/anki_temp’

What Anki version are you using? following the steps in When problems occur - Frequently Asked Questions may help.

Your screenshot doesn’t appear for me. (I guess new users cannot attach screenshots).

1 Like

To start with: When problems occur - Frequently Asked Questions

Restarting your computer didn’t help?