ANKI import fails and ANKI crashes

Anki Help
1

Hi, I have this problem often when I open ANKI, the first thing I try to do is Import a file, before I can select a file, I see the file selection box and my cursor spins and is unresponsive. I am unable from that point to select the file that I wish to import. Then ANKI crashes. I tried rebooting, I tried holding down the shift key when I start ANKI. I have copied the debug info and the latest messages from the crash.log below. Thank you very much!

Anki 2.1.26 (70784154) Python 3.8.0 Qt 5.14.1 PyQt 5.14.1
Platform: Windows 10
Flags: frz=True ao=False sv=1
Add-ons, last update check: 2020-09-17 20:26:39


===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Anki Excel Sync ['1832015432', 2020-05-25T03:13, 'None', mod]

===IDs of active AnkiWeb add-ons===
1832015432

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AwesomeTTS Google Cloud Text-to-Speech unofficial ['814349176', 2020-09-17T03:41, 'None', '']

Windows fatal exception: code 0xc0000374

Thread 0x00004bf4 (most recent call first):
File “selectors.py”, line 314 in _select
File “selectors.py”, line 323 in select
File “socketserver.py”, line 232 in serve_forever
File “aqt\mediasrv.py”, line 64 in run
File “threading.py”, line 932 in _bootstrap_inner
File “threading.py”, line 890 in _bootstrap

Thread 0x00000eb8 (most recent call first):
File “aqt\utils.py”, line 372 in getFile
File “aqt\importing.py”, line 318 in onImport
File “aqt\main.py”, line 1082 in onImport
File “aqt_init_.py”, line 514 in run
File "aqt_init.py", line 368 in run
File “runanki”, line 4 in

2

Please try Anki Desktop Crashes When I Try to Export a Deck

3

I tried renaming the prefs21.db file. It required me to recreate my user profiles, as it had reverted back to User 1. I added the user profiles back, and then tried to import, which then failed in the same manner as before. I will add that this problem is intermittent, but at the moment, of course not working.

Windows fatal exception: access violation

Thread 0x00006018 (most recent call first):
File “concurrent\futures\thread.py”, line 78 in _worker
File “threading.py”, line 870 in run
File “threading.py”, line 932 in _bootstrap_inner
File “threading.py”, line 890 in _bootstrap

Thread 0x00005574 (most recent call first):
File “selectors.py”, line 314 in _select
File “selectors.py”, line 323 in select
File “socketserver.py”, line 232 in serve_forever
File “aqt\mediasrv.py”, line 64 in run
File “threading.py”, line 932 in _bootstrap_inner
File “threading.py”, line 890 in _bootstrap

Thread 0x000038dc (most recent call first):
File “aqt\utils.py”, line 372 in getFile
File “aqt\importing.py”, line 318 in onImport
File “aqt\main.py”, line 1082 in onImport
File “aqt_init_.py”, line 514 in run
File "aqt_init.py", line 368 in run
File “runanki”, line 4 in

4

Does it happen after you open a particular folder after renaming prefs21.db? Do you have third-party apps install that modify the file selector, such as Dropbox, 7zip or similar?

5

I installed the 32-bit version and have not had the problem occur again. I do use Dropbox. I don’t understand your other question. I do not get the opportunity to open a folder after renaming the prefs21.db file. It freezes up before I am able to select a file, then it crashes, within 5-10 seconds of doing File->Import.

6

Glad to hear the 32 bit version is working. I suspect it’s a bug in the toolkit, perhaps triggered by Dropbox or similar.