Anki Forums

Anki 2.1.26 -- can not start

Three days ago, I got the latest stable release 2.1.26.
My previous version was 2.1.22.

It worked for 2 days. On day-3, this error occurred:

[Window Title] anki.exe
anki.exe has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
[Close program]

I tried to start without add-ons, the message did not change;
but the List of available to download add-ons popped up in background.

  • Should i try the spare profile ?
  • or import the backup - and not mess with Templates and Note_Types for a while observing the process ( to see exactly where Anki breaks )?
  • or Downgrade and quit. Can I try the same .26 version again?

Thank you for the support!

The latest stable version is 2.1.35. Have you tried it?

I would rather not go to .35 – too many add-ons involved in my workflows will not be up-to-date. I ‘suffer’ enough with “Advanced Browser” not working.
On the other hand, i would like to see the latest numerous Anki improvements and then – use 1.26 … which stopped working for me.

I tried the .35 version – got the same error message.
Then, i tried the Spare profile – got the same message.

  • http://prntscr.com/vn13tz after clicking "Download and quit "
  • Selected the primary profile ( the one i use for learning ) - the same message.

Restarted my laptop - no luck.

November-21. Still no answer from anyone.
While searching for help, stumbled upon the Windows crash log in Anki2 directory. Hoping it will help you to find the culprit ?

Windows fatal exception: code 0x8001010d

Thread 0x00002a54 (most recent call first):
File “selectors.py”, line 314 in _select
File “selectors.py”, line 323 in select
File “socketserver.py”, line 236 in serve_forever
File “aqt\mediasrv.py”, line 60 in run
File “threading.py”, line 916 in _bootstrap_inner
File “threading.py”, line 884 in _bootstrap

… this file is large - about 500 lines .

Your suggestion is marked as “Solved” – but it is not.
I tried a few more attempts; one of them is Microsoft Crash log"; there are references to .py files. Can you look at the file ? Any other suggestions ?

It doesn’t look marked as solved to me?

Unfortunately the crash log is not very informative. If you’re getting crashes even with add-ons disabled on the latest Anki version, the two things I’d suggest you try are changing the video driver (https://changes.ankiweb.net/#/known-issues), and checking other software on your machine (antivirus, utilities that run in the background)

1 Like

After I typed

echo auto > %APPDATA%\Anki2\gldriver

there was no response – as shown here --> http://prntscr.com/vomihp

That is normal, but the set driver will be used when you then start Anki. If it doesn’t help, please shut down, and try ‘angle’ instead.

1 Like

It works !!
After updating the driver with the ‘angle’ option, i started Anki; got the Users screen but
instead of clicking on the user Vit, as i did before, i clicked on “Get Backup”. And it worked. I did my reviews; added a test card; edited a Note_Type. All seems OK.

Thanks a lot !

Glad to hear that sorted it!