Anki not working on either of my Win11 laptops

Anki Help
1

Hello,

Anki does not run (blank screen, nothing appears) on either of my Win11 laptops. I have never experienced any problem with Anki on my previous computers (Windows 7 and 10). I tried various solutions according to the website, and only one working seems to be installing the old alternate build. However, this one is not compatible with some newer plugins.

I tried to install again the newest verison, and still not working, need to reinstall from scratch, etc., hopefully the alternate will run. Is there any chance this will get fixed in the future?

Thanks for the excellent software,
Richard

2

Update: Installed the alternate version again, but keep getting an error message - This profile requires a newer version of Anki to open. Did you forget to use the Downgrade button prior to switching Anki versions?
How to proceed now?

3

OK, seems like making a new profile should work. Still hope that in the future I could use a newer version of Anki on my Win11 comps.

4

Change your video driver in preferences > video driver

2 Likes
5

You mean before the reinstall? If I uninstall first, I am afraid I won’t be able to even get to the menu at all…

6

OK, so it was working in the software mode (after I uninstalled everything using a commercial uninstaller software), but only until the next system restart. Now it always appears for a second, and disappears immediately after that (or appears, freezes for few seconds, and disappears again).

7

And now even after another reinstallation it does not run at all (allways appears for a while and disappears again)

8

Have you tried Changing the driver from the command line? It doesn’t require uninstalling/reinstalling. Instructions are in the link above

9

Yes, that’s what I did. Spent another two hours struggling with that stuff… In the end, I had to create yet another profile to get back to my previous state. I would be fine with the old ANKI for my needs, but some of the newer plugins would not work with it, for example I purchased Awesome TTS credits only to find that my old version of the plugin does not accept the API key… also Migaku, etc…

10

Almost considering to setup a dual boot with Linux just for Anki on one of my laptops…

11

I used ANKI on my Windows 10 computers for five years before this and never experienced any issue…

12

Could you try debugging? This will reveal why Anki is not working

Starting Anki from a terminal may reveal a bit more information about some errors. After installing the latest Anki version and ensuring all Windows updates are installed, instead of running Anki directly, press the Windows key (or open the Start menu), type cmd, and launch Command Prompt. When the terminal window opens, paste the following command, and press Enter. (The path will be different if Anki is installed in a location that is not the default.)

%LocalAppData%\Programs\Anki\anki-console.bat

Presumably Anki will fail to open like before, but the output in the terminal window may reveal something about what is causing the problem.
Startup Issues - Anki Manual

Then copy the output of the terminal and paste here in preformatted text (crtl + e)

type or paste code here
13

Thanks, I will try that when catch a time, as I will need to clean uninstall and install the program, download profile, restart, etc., once again.

14

Anki starting…
Initial setup…
Starting Anki 25.02…
2025-03-10 14:17:47,502:INFO:aqt.mediasrv: Serving on http://127.0.0.1:65134
Starting main loop…
mpv timed out, restarting
Press any key to continue . . .

15

That was just after installing the newest version straight, without any uninstall before.

16

Also no restart.