Anki Crash on last few versions (Windows 10)

Anki Help
1

Hi, Anki Desktop crashes after selecting a Profile. This has been a problem over the last few stable versions. The last backup I have on this device is from May 5 which feels right. When I tried to downgrade the first time it happened it was still broken. Luckily I can still use it on another device, but I’d like to get it working again.

System

  • Windows 10, version 10.0.18363 Build 18363, auto updates
  • Intel processor, NVIDIA GTX graphics

Error Process

  • Open Anki via desktop icon
  • Anki opens to “Profiles”
  • Select Profile; moves to next screen and freezes with “Not Responding” message. Must force quit. No error message produced.
  • Can’t open from backup.

Fix Attempts

  • I have attempted the “When Problems Occur” steps.
  • I uninstalled the 64 bit version, restarted, and installed the 32 bit version as recommended here.
2

Trying toggling the hardware acceleration setting in the preferences.
Also see this if that doesn’t work: https://changes.ankiweb.net/#/known-issues?id=hardware-acceleration-and-startup-issues-on-windowslinux

2 Likes
3

@abdo - Thanks a million!

For anyone else, I downgraded to 32 bit before attempting this fix. I tried to toggle hardware acceleration on my Windows settings for the entire system but was unable to find them. I tried multiple instruction sets to find it but it wasn’t available.

I used the command line changes in the link provided above and set it to “angle” which worked. Note that I tried “auto” first, which didn’t work.

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