hello, updated load balancer, now Anki app says the following below. AnkiWeb and mobile app still working. Anki was unable to open your collection file. If problems persist after restarting your computer, please use the Open Backup button in the profile manager. Debug info: Traceback (most recent…

EDIT 2 I had to update to the new 2.1.28 version to get it to work I’m having the same problem. Anki was working fine until I updated the load balancer today. The forum won’t let new users post more than one image, so I’m going to try to make additional posts with various screenshots. EDIT New use…

Then, I get this screen, which I’ve never seen before: [Screenshot 2020-07-22 at 15.45.14]

[image] tidal15: author Hi, I was having the exact same problem. Thank you so much for this. I’m so relieved. I was able to restore it my holding down shift and removing the add-on.

thank you, just updated to the latest version and is now working

I saw the message below while trying to open anki, I have tried to open the backup button and followed instructions, restarted the computer but still getting the same error message, I would appreciate if someone can help, I don’t want to lose any information. Thanks. Anki was unable to open your co…

[image] Anki desktop app not loading after updating load balancer Anki Desktop Please see https://github.com/jakeprobst/anki-loadbalancer/issues/17

Thank you, I have been able to open anki and deleted the load balancer but all my cards are gone, How to I restore the cards back. Thank you.

https://faqs.ankiweb.net/restoring-an-automatic-backup-recovering-from-data-loss.html

Thank you! it worked, I have my cards back I’m happy.

Anki desktop app not loading after updating load balancer

Anki Help

dae July 23, 2020, 12:20am 5

Please see https://github.com/jakeprobst/anki-loadbalancer/issues/17

Anki Deck Not Opening

Topic		Replies	Views
Anki Startup error - can't access current collection Help	0	1065	July 23, 2020
Please help. Anki not opening after updating add-on Help	0	738	July 23, 2020
Updated to Anki2.1.29 and not able to open Anki Help	14	2565	March 6, 2021
Anki was unable to open your collection file. Syncing & AnkiWeb	4	3740	September 12, 2020
All of My Decks are Gone/Restoration Is Blocked Help	2	946	April 2, 2021

Anki desktop app not loading after updating load balancer

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