Account not found on Anki Web but exists on Anki Desktop

Anki Syncing & AnkiWeb
1

Hello!

I’ve got an Anki account, with which I am succesfully logged in on Anki Desktop. It syncs every day, and no errors are found. When I try to log in with this email address, it is however not found. Also when trying to reset the password, I get notified that said account does not exist. I am indeed using the email address I find in my Anki Desktop preferences.

Any possibility to solve this?

Thank you!

Tristan

2

Please double-check the typing of your email address, as you do have an AnkiWeb account with your email.

3

Hi Dae,

I have indeed checked multiple times. Entered, and re-entered. Typed, and re-typed. Read and re-read in Anki Desktop. Alas… No account was found with that email address.

Best,

Tristan

4

Are you sure you’re visiting AnkiWeb? If I enter your email and a random password, it correctly tells me the password is wrong, and not that the account is missing.

Edit: the email address has a three digit number in it.

6

Perhaps you missed my edit above? The account has a 3 digit number in the email address, so you presumably changed your AnkiWeb ID at one point.

7

That indeed seems to allow me to log in to my account! Thank you!
My question in that case is; why does it display the old email address in Anki Desktop? Is there any way to change this?

8

The email address is recorded only on the first sync currently, so it doesn’t get updated when you change your email in the AnkiWeb preferences.

9

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