Anki Forums

A network error occurred - please help!

I downloaded Anki for 64 bit windows (2.1.35-standard) as that is the version I require. Upon attempting to sync I received an error stating that ‘A network error occurred.
Error details: error sending request for url (): error trying to connect:tcp connect error: No connection could be made because the target machine actively refused it. (os error 10061)’

I did upload a screenshot here but it has been added a text??

Can anyone offer any advice please?

I installed Anki desktop for a teacher, so it’s obviously a school. Sophos website filtering is used in school but the anki website is not blocked by the schools web filtering. If anyone knows what causes this error or can suggest any web addresses that can be added to the schools web filter, that would be very helpful.

Thanks in advance!

Sync error

That error message is typically caused by antivirus or firewalls, so I’d suggest double-checking any filtering/proxying that is on the machine/network.

I got the same problem as yours and still not figure it out.

Thanks dae, we do have web filtering, antivirus and a firewall. Do you know if there is a ‘whitelist’ of sites that we can add to our web filtering please? The anki domian has been whitelisted in our web filtering, but it could be that the sync’ing uses a different domain??

It’s frustrating, isn’t it!

Ive got it done by just turning my PCs proxy server off. Why don`t you give it a try?

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I work in a large school with a firewall and a proxy server, which I cannot turn off unfortunately. I will need to found out exactly what web addresses, ports or firewall rules etc Anki uses.

Try searching for ‘firewall’ in the manual.

Ok, thanks I will try that.