[Windows] Anki crash when clicking import / export

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Also, maybe try running .NET Framework Repair Tool, since .NET Runtime was mentioned in the crash logs.

Actually, try the workaround mentioned by JetBrains first.

  1. Close Anki
  2. Open %LOCALAPPDATA%\AnkiProgramFiles\.venv\Lib\site-packages\PyQt6\Qt6\bin\ with File Explorer (click the address bar to modify it or press Win + R and paste it there)
  3. Rename msvcp140.dll to msvcp140.dll.old
  4. Open Anki

If the crash still occurs, also rename msvcp140_1.dll to msvcp140_1.dll.old and msvcp140_2.dll to msvcp140_2.dll.old in the same folder or open Event Viewer and check the most recent logs for the information about the crash, especially this part:

Faulting module path:
C:\Users\...\AppData\Local\AnkiProgramFiles\.venv\Lib\site-packages\PyQt6\Qt6\bin\MSVCP140.dll

Additionally, Process Monitor could be used to help troubleshoot the issue, at least to check for any errors or something.

  1. Open Anki
  2. Run Process Monitor
  3. Click Tools > Process Tree, scroll down to the bottom, locate anki.exe and with the right click add process and children to include filter
  4. Go to Anki and click File > Import (or File > Export) to reproduce the crash
  5. Go back to Process Monitor and check the last lines for any errors or anything
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