Anki crashes when using keyboard shortcuts to open/close dialogs

Anki Help
1

On Windows 10, Anki occasionally crashes when using keyboard shortcuts to open or close dialogs, e.g. when pressing B or Esc. A few versions are affected, the latest one, 2.1.49, among them. On version 2.1.49 the crash happens much more rarely than on 2.1.47, however. It happens without plugins loaded, too.

There’s no traceback. There’s a few events in the event viewer that all basically look the same:

Faulting application name: anki.exe, version: 0.0.0.0, time stamp: 0x5f2cbf6b
Faulting module name: Qt5Core.dll, version: 5.14.2.0, time stamp: 0x5e7dfaa2
Exception code: 0xc0000005
Fault offset: 0x00000000001ff5f8
Faulting process ID: 0x1b88
Faulting application start time: 0x01d7e3234c0eaa97
Faulting application path: C:\Program Files\Anki\anki.exe
Faulting module path: C:\Program Files\Anki\Qt5Core.dll
Report ID: 2011eedb-bb8b-4a88-9b6b-e80a91c6707d
Faulting package full name:
Faulting package-relative application ID:

Is there anything I can do to debug this further?

Error details 
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" /> 
    <EventID Qualifiers="0">1000</EventID> 
    <Version>0</Version> 
    <Level>2</Level> 
    <Task>100</Task> 
    <Opcode>0</Opcode> 
    <Keywords>0x80000000000000</Keywords> 
    <TimeCreated SystemTime="2021-11-27T18:55:07.3584210Z" /> 
    <EventRecordID>82987</EventRecordID> 
    <Correlation /> 
    <Execution ProcessID="0" ThreadID="0" /> 
    <Channel>Application</Channel> 
    <Computer>DESKTOP-TKQ6RTN</Computer> 
    <Security /> 
  </System>
  <EventData>
    <Data>anki.exe</Data> 
    <Data>0.0.0.0</Data> 
    <Data>5f2cbf6b</Data> 
    <Data>Qt5Core.dll</Data> 
    <Data>5.14.2.0</Data> 
    <Data>5e7dfaa2</Data> 
    <Data>c0000005</Data> 
    <Data>00000000001ff5f8</Data> 
    <Data>1b88</Data> 
    <Data>01d7e3234c0eaa97</Data> 
    <Data>C:\Program Files\Anki\anki.exe</Data> 
    <Data>C:\Program Files\Anki\Qt5Core.dll</Data> 
    <Data>2011eedb-bb8b-4a88-9b6b-e80a91c6707d</Data> 
    <Data /> 
    <Data /> 
  </EventData>
</Event>
Information report.wer 
Version=1
EventType=APPCRASH
EventTime=132825129080686551
ReportType=2
Consent=1
ReportStatus=6
ReportIdentifier=e029eecd-bd93-45d6-b59c-e40ea535e853
IntegratorReportIdentifier=2011eedb-bb8b-4a88-9b6b-e80a91c6707d
Wow64Host=34404
NsAppName=anki.exe
AppSessionGuid=00001b88-0001-004f-97aa-0e4c23e3d701
TargetAppId=W:000683bf1f8266c836c5663c3e91b65ab4550000ffff!00001757573962c0f260de9fb5cbfeb00db44a3a64fe!anki.exe
TargetAppVer=2020//08//07:02:41:47!511bdd!anki.exe
BootId=4294967295
TargetAsId=6697
UserImpactVector=808452912
IsFatal=1
EtwNonCollectReason=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=anki.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5f2cbf6b
Sig[3].Name=Fault Module Name
Sig[3].Value=Qt5Core.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=5.14.2.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5e7dfaa2
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000001ff5f8
DynamicSig[1].Name=OS バージョン
DynamicSig[1].Value=10.0.19042.2.0.0.256.49
DynamicSig[2].Name=ロケール ID
DynamicSig[2].Value=1041
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3097
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3097f47750c9fe4be01773fb0e871f34
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0c95
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0c9512cf744d24b22176a6c2cf400d14
UI[2]=C:\Program Files\Anki\anki.exe
LoadedModule[0]=C:\Program Files\Anki\anki.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\USER32.dll
LoadedModule[5]=C:\Windows\System32\win32u.dll
LoadedModule[6]=C:\Windows\System32\GDI32.dll
LoadedModule[7]=C:\Windows\System32\gdi32full.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Windows\System32\ucrtbase.dll
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LoadedModule[12]=C:\Windows\System32\sechost.dll
LoadedModule[13]=C:\Windows\System32\RPCRT4.dll
LoadedModule[14]=C:\Windows\System32\WS2_32.dll
LoadedModule[15]=C:\Windows\System32\IMM32.DLL
LoadedModule[16]=C:\Program Files\Anki\python38.dll
LoadedModule[17]=C:\Windows\System32\SHLWAPI.dll
LoadedModule[18]=C:\Program Files\Anki\VCRUNTIME140.dll
LoadedModule[19]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[20]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[21]=C:\Windows\system32\rsaenh.dll
LoadedModule[22]=C:\Windows\System32\bcrypt.dll
LoadedModule[23]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[24]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[25]=C:\Program Files\Anki\python3.DLL
LoadedModule[26]=C:\Program Files\Anki\_ctypes.pyd
LoadedModule[27]=C:\Windows\System32\ole32.dll
LoadedModule[28]=C:\Windows\System32\combase.dll
LoadedModule[29]=C:\Program Files\Anki\libffi-7.dll
LoadedModule[30]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[31]=C:\Program Files\Anki\_bz2.pyd
LoadedModule[32]=C:\Program Files\Anki\_lzma.pyd
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LoadedModule[34]=C:\Windows\System32\SHELL32.dll
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LoadedModule[92]=C:\Program Files\Anki\Qt5Multimedia.dll
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LoadedModule[122]=C:\Windows\SYSTEM32\profapi.dll
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LoadedModule[169]=C:\Program Files\Anki\libEGL.DLL
LoadedModule[170]=C:\Program Files\Anki\libGLESv2.dll
LoadedModule[171]=C:\Windows\SYSTEM32\dcomp.dll
LoadedModule[172]=C:\Windows\SYSTEM32\igd10umd64.dll
LoadedModule[173]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[174]=C:\Program Files\Anki\PyQt5\Qt\plugins\styles\qwindowsvistastyle.dll
LoadedModule[175]=C:\Program Files\Anki\_asyncio.pyd
LoadedModule[176]=C:\Program Files\Anki\_overlapped.pyd
LoadedModule[177]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[178]=C:\Windows\System32\clbcatq.dll
LoadedModule[179]=C:\Windows\System32\Speech\Common\sapi.dll
LoadedModule[180]=C:\Windows\System32\WINTRUST.dll
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LoadedModule[182]=C:\Windows\SYSTEM32\MSACM32.dll
LoadedModule[183]=C:\Windows\SYSTEM32\winmmbase.dll
LoadedModule[184]=C:\Windows\System32\MSASN1.dll
LoadedModule[185]=C:\Windows\System32\MMDevApi.dll
LoadedModule[186]=C:\Windows\System32\DEVOBJ.dll
LoadedModule[187]=C:\Program Files\Anki\PyQt5\Qt\plugins\imageformats\qgif.dll
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LoadedModule[222]=C:\Windows\system32\Oleacc.dll
LoadedModule[223]=C:\Windows\system32\UIAutomationCore.dll
LoadedModule[224]=C:\Program Files\Anki\D3DCompiler_47.dll
LoadedModule[225]=C:\Windows\system32\CompPkgSup.DLL
LoadedModule[226]=C:\Windows\System32\Windows.Media.dll
LoadedModule[227]=C:\Windows\System32\mfh264enc.dll
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OsInfo[0].Key=vermaj
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OsInfo[2].Value=19042
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=anki.exe
AppPath=C:\Program Files\Anki\anki.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=FDB5D1E8A1183BE696679A780660086E
MetadataHash=997453352
2

Can you reproduce it in both the qt5 and qt6 builds? Changes in 2.1.50 - Anki Betas

3

the qt6 build does have the issue. i’ll be seeing if the qt5 build has it as well

4

@Rumo Have you ever seen this on your Windows machine? I don’t recall ever seeing it in testing.

@oakkitten One possibility is it’s something specific to your machine, like your video driver or the presence of some other utility. I’m afraid I’m not sure how you could narrow it down further, except for trying to change the video setting in Anki’s preferences, or trying Anki in Windows safe mode.

5

I haven’t seen that, either.