No add-on fresh install failed to launch

Anki Help
1

Anki 25.02
Python 3.13.0
Windows 11

1 second after launching crushes without any errors.
WILL work properly once SHIFT key is on.
.\anki-console.bat
Anki starting…
Initial setup…
Starting Anki 25.02…
2025-03-09 15:24:38,450:INFO:aqt.mediasrv: Serving on 127.0.0.1:53541
Starting main loop…
Press any key to continue . . .

After crushing a copy of MPV.exe will stay in the processes.

image
image827×405 20.5 KB

Tried everything from troubleshooting
Tried Adjusting my decimal separator
Tried running from a python, an error “mpv not found, reverting to mplayer” appeared. Installed it manually. From now on only this appears
\anki-venv\scripts\anki
Starting Anki 25.02…
2025-03-09 15:32:54,835:INFO:aqt.mediasrv: Serving on 127.0.0.1:53696
Starting main loop…

And crushing as usual.

2

What add-ons are you using? Seems like you have to disable it since using Anki on safe mode, without add-ons enabled, works

If the problem goes away, that indicates an add-on is causing the problem. Remove any add-ons you don’t need, and disable half of the others. If the problem continues, try the other half. Repeat the process until you’ve figured out which add-on is causing the problem. Then please report the issue to the add-on author, using the Copy Debug Info button, and pasting that into the report.
Troubleshooting - Anki Manual

Edit: sorry misread the post, thought the problem because the add-ons were disabled in safe mode, didn’t know others changes that could lead to anki working in safe mode

1 Like
3

No add-ons. Fresh first-time installment.

image
image1028×395 8.92 KB

4

It’s unusual for a crash to not have any output in the terminal window. There are a number of things you can try in the platform notes (see: no-error, video driver, firewall, admin access, and anything else that looks promising to you) – Startup Issues - Anki Manual .

If none of that helps, try starting over fresh perhaps? (Yes, I know you just did, but try it anyway …)

  1. Uninstall Anki
  2. Deleting the Anki program folder – default location is: %LocalAppData%\Programs\Anki
  3. Have you added anything to your collection? Probably not, because Anki is crashing! Then delete your Anki2 data folder too – Managing Files - Anki Manual .
  4. Restart your computer.
  5. Install Anki fresh.
  6. Restart your computer.
  7. Run Anki.
5

Went through 1-7 Steps. Error persists
Went again through 1-4 steps. Installed 24.11 qt5. Error persists
I’m thinking it’s not Anki but MPV that’s to blame

6

On linux you could do the following:

  1. gdb anki in a terminal to run anki in a debugger.
  2. r to start debugging.

After the crash there will be an output – this output is probably telling you the issue.

Apparently gdb exists for windows too. So please try the above steps and send us the log.