(Windows 11) I can't use Anki because of the dialog boxes

Anki Desktop
1

Hello,
when I start the Anki app, dialog boxes pop up. I can’t get into Anki through these dialog boxes. I have Windows 11 (HP Pavilion).

The first dialog box has text:
Running MFC addon checks with online D8.

The second dialog box:
Anki could not open your collection.
If the problem persists after restarting the computer, please use the Open Backup button in the profile manager.

anki help
anki help927×1001 54.3 KB

What i already did but it didn’t help?:

  1. I closed the ANKI application and opened it again (using the Task Manager, because otherwise the application would not close).

  2. I have already restarted the computer.

  3. I uninstalled Anki and reinstalled Anki.
    (First the same version, then I tried different versions)

I have the flashcards I need in the app, I’m using the website version now. But it really has a minimum of functions.

Thank you very much if anyone reads this and can think of something that could help me to run the application.

2

Were you using the load balancer add-on? saw an issue from 2y ago about it, if yes then try tools → add-ons → check for updates

Do you have any add-ons active? → open anki while holding shift to deactivate them temporarily

maybe export the decks, then switch profiles → add profile, import decks or sync (random guess tho)

3

Please try the steps on When problems occur - Frequently Asked Questions

4

Thank you, very much. I tried holding shift before (but I think I did not hold it during opening Anki), so I tried it, open Anki while holding shift and it worked. Thank you!

5

Thank you!

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.