I’m in a very difficult situation and would really appreciate any help.
I’ve unfortunately lost all of my local backups, and they are no longer available on my device. I also made a change that synced a backup containing only around 352 notes, which unfortunately overwrote my correct collection. The correct backup should contain around 1000 notes.
At this point, my only hope to recover my lost data would be if a moderator could restore my account to a previous date from the server backups — ideally to a version before the 352-note backup was synced.
If it’s possible, I would be extremely grateful for a restoration to any available backup from a date prior to this change.
Please let me know what information you need from me (username, email, approximate date and time of the sync, etc.), and I’ll provide it right away.
Just to be sure, before you drop all the way back to a server-backup version –
Did you lose both your current collection AND all of your backups? Did you inadvertently delete your entire Anki2 user data folder (because that’s the only way I can think of that happening)?
Are you sure you (and Anki) are looking in the right place for it – Managing Files - Anki Manual – and in the right Profile folder?
Where did the “352-note backup” come from?
Looking at your AnkiWeb account, the most recent backup was created on 5 February – yes, it has around 1000 notes, but it won’t include anything that you’ve done since that date. Please confirm if you still want \me to restore that to your account.
Yes restore please.
I deleted anki and probably selected by mistake an option to delete all profiles and data…
This 352-backup is the only one I kept (in another folder by coincidence), but it’s just too old. Thank you!
Okay, I’ve restored that to your account. On your next sync, choose download from AnkiWeb.
When you have that back, you should also run Tools > Check Media. Your account shows over 1 GB of media synced, and no media appears to have been deleted with the rest of your collection (which is what made me wonder if your profile/collection was still actually on your computer somewhere, since an Anki uninstall wouldn’t remove any of your user data). If your media check shows that you have all of the files you need, you should “Delete Unused Media” to get rid of the files you don’t.