So I’ve recently started to use Anki again and have noticed all my decks have been deleted. I checked my email and found something from Anki about all unused decks being deleted. Obviously I missed this and I no longer have the device I used to use Anki on. Is there any way that there’s a backup that a moderator can access? I’m really in need of help as I have an exam coming up and those decks cover a lot of subject matter.
Yes, whenever you leave your account inactive for 6 months or longer, you should expect the data will be removed from our servers. AnkiWeb isn’t suitable for long-term storage of inactive collections. AnkiWeb account removal - Anki FAQs
When the data is removed, that usually means that all of the server-side backups are removed as well. However in your account, there is one remaining from late-October 2024. Please confirm if you want me to restore that to your AnkiWeb account.
Yes please. Thank you so much.
That has been restored. On your next sync, choose download from AnkiWeb.