TTS voices not recognized after latest update

[CAPYBARA]

Hi! After the latest Anki update (yesterday), some TTS voices installed on my computer (Windows) stopped being recognized. In my case, this affects Portuguese and Arabic voices. I’ll attach the screenshot of installed TTS voices.

I have already tried the following steps:

• Opened Anki in safe mode

• Reinstalled Anki

• Reinstalled the voice packages on Windows

• Restarted the computer multiple times

Unfortunately, none of these steps worked. Has anyone else experienced this issue, or is there any known fix?

Thanks in advance.

[Danika_Dakika]

@CAPYBARA

some TTS voices installed on my computer (Windows) stopped being recognized.

1. Does that mean you’re just not hearing anything? Or are you getting an error message?

2. Can you also check Windows Settings > Time & language > Language & region – to make sure it lists “text-to-speech” for each language?

3. If that checks out, then I wonder if there might be an internal change in how the voices need to be referenced. To check that, use {{tts-voices:}} in your card template to list the available voices and make sure you’re using the same syntax in your templates.

[CAPYBARA]

@Danika_Dakika

Does that mean you’re just not hearing anything? Or are you getting an error message?

Yesterday, before the update, everything was working fine. Now I’m not hearing anything and ocasionally appears an error message saying that it can’t find tts-voice.

@Danika_Dakika

Can you also check Windows Settings > Time & language > Language & region – to make sure it lists “text-to-speech” for each language?

Yes, all the voices below are Microsoft TTS that I used before, and that I reinstalled and tested today. They are working outside of Anki.

@CAPYBARA

tts488×534 9.89 KB

@Danika_Dakika

If that checks out, then I wonder if there might be an internal change in how the voices need to be referenced. To check that, use {{tts-voices:}} in your card template to list the available voices and make sure you’re using the same syntax in your templates.

I used this code {{tts-voices:}} and some languages (like Portuguese and Arabic) simply disappeared from the list. Chinese is still there and working.

[Danika_Dakika]

@CAPYBARA

Yes, all the voices below are Microsoft TTS that I used before, and that I reinstalled and tested today. They are working outside of Anki.

It’s not clear to me from your answer – did you check that specific other location in settings?

@CAPYBARA

I used this code {{tts-voices:}} and some languages (like Portuguese and Arabic) simply disappeared from the list.

Something has changed so that Anki can’t see them – that’s why they aren’t working. But since Anki can see some of the voices, it makes me wonder if the change is something outside Anki.

Have you tried rolling back to an earlier Anki version to see if the voices (and tts-voices command) start working again?

[CAPYBARA]

@Danika_Dakika

It’s not clear to me from your answer – did you check that specific other location in settings?

Hi! Thank you for your reply. Yes, Microsoft TTS of Portuguese and Arabic are installed correctly on my Desktop. Please see the screenshots below:

@Danika_Dakika

Something has changed so that Anki can’t see them – that’s why they aren’t working. But since Anki can see some of the voices, it makes me wonder if the change is something outside Anki.

Have you tried rolling back to an earlier Anki version to see if the voices (and tts-voices command) start working again?

I downgraded my anki version just now, and this problem persists in Anki versions 25.09 and 25.07.05.

Anki Version 25.02.7 works correctly. Please find the screenshot below of Anki version 25.02.7 while using the command {{tts-voices:}}.

Looking forward to hear from you and thank you for your help.

[Danika_Dakika]

@CAPYBARA

Please find the screenshot below of Anki version 25.02.7 while using the command {{tts-voices:}}.

1. What does it look like in the 25.07 and 25.09 versions where it isn’t working?

2. How are you calling the TTS voice in your template? Can you give us the TTS tags your using, as text please. Field Replacements - Anki Manual

3. Please also go to Help > About – click “Copy Debug Info” and paste that here. That will help if someone is able to reproduce the issue.

[CAPYBARA]

@Danika_Dakika

What does it look like in the 25.07 and 25.09 versions where it isn’t working?

Only 4 TTS-voices appear:

here is the error message:

@Danika_Dakika

How are you calling the TTS voice in your template? Can you give us the TTS tags your using, as text please. Field Replacements - Anki Manual

Like this:

{{tts pt_PT speed=0.9 voices=Microsoft_Helia:resposta}}

{{tts ar_EG speed=0.8 voices=Microsoft_Hoda:arabic}}

@Danika_Dakika

Please also go to Help > About – click “Copy Debug Info” and paste that here. That will help if someone is able to reproduce the issue.

Anki 25.09 (539054c3) (ao)
Python 3.13.5 Qt 6.9.1 PyQt 6.9.1
Platform: Windows-11-10.0.26100-SP0

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
‘’ [‘anki-launcher’, 0, ‘None’, ‘’]
Add Table [‘1237621971’, 2023-06-18T12:37, ‘None’, ‘’]
Adjust Sound Volume [‘2123044452’, 2023-12-25T14:00, ‘None’, mod]
Advanced Answer Sounds Fixed by Shige [‘1951446409’, 2025-07-17T12:00, ‘None’, mod]
Anki Leaderboard - Compete with friends to boost motivation Custom by Shige [‘175794613’, 2025-05-14T23:23, ‘None’, mod]
Clickable Tags v20 [‘1739176371’, 2022-01-30T22:58, ‘None’, ‘’]
Mini Format Pack [‘295889520’, 2023-11-02T18:00, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-30T02:43, ‘None’, ‘’]
Toggle Tags via Context Menu Fixed by Shige [‘1578892138’, 2025-07-16T18:41, ‘None’, mod]

===IDs of active AnkiWeb add-ons===
1237621971 1578892138 1739176371 175794613 1771074083 1951446409 2123044452 295889520

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

How do I report this bug? Thank you.

[Danika_Dakika]

@CAPYBARA

How do I report this bug? Thank you.

You’ve reported it!

[dae]

I’ve logged this on Missing TTS voices on some Windows systems · Issue #4343 · ankitects/anki · GitHub, but I’m not seeing what you’re seeing. On an AMD64 computer, the PT voice is available even in the latest release. On an ARM64 computer, it’s not visible in even old releases, so it seems to be more connected to the CPU architecture. What type of laptop are you using, and can you reproduce the behaviour you saw if you test those versions again?