Troubleshooting

Anki Add-ons
1

Hi everyone, I’ve been having problems with my Anki and I have tried troubleshooting but it isn’t working, I would love for any help with the issue below:

Anki 25.02.4 (a5c33ad0) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: macOS-14.5-arm64-arm-64bit

Traceback (most recent call last):
File “aqt.progress”, line 121, in handler
File “aqt.theme”, line 244, in apply_style
File “_aqt.hooks”, line 5121, in call
File “aqt.webview”, line 916, in on_theme_did_change
File “aqt.webview”, line 398, in page
RuntimeError: wrapped C/C++ object of type ImgOccWebView has been deleted

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Add Table [‘1237621971’, 2023-06-18T19:37, ‘None’, mod]
Image Occlusion Enhanced [‘1374772155’, 2022-04-09T15:15, ‘None’, ‘’]
Review Heatmap [‘1771074083’, 2022-06-30T09:43, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===
1237621971 1374772155 1771074083

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

2

The 25.02.x security patches created some issues with add-ons. Update to the most recent release, 25.02.7 – that might fix it.

You don’t say what you’re doing when you get this error. If it’s still happening after updating, tell us more about that – including what the error message is.

3

Hi, thank you for your message. I tried updating to the most recent release, and the error is still appearing. It appears randomly when I am going through my flash cards or when I have anki on in the background. It shows this:

Screenshot 2025-06-30 at 10.00.12 PM
Screenshot 2025-06-30 at 10.00.12 PM486×626 45.3 KB

4

Try the latest beta from here.

If you continue to get this error, try narrowing down to the add-on that’s causing the issue, and report to the author.

5

There’s no need to upgrade to the version in beta testing – unless you want to be involved in beta testing the next version.

Your next step should be the Troubleshooting Checklist – Troubleshooting - Anki Manual . Do all of the steps, even the ones that you don’t think are related.

6

From the error message, this looks like a (harmless) bug in the image occlusion add-on you’re using.

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