Trouble downloading v24

[azalea1]

Hello,

I’ve been having trouble importing shared decks. Anki has notified me that I have the older version; however, I have deleted the older version via the control panel, restarted my computer and downloaded the new q6 version for windows multiple times. I don’t know why after downloading the new version that the problem still persists. I have followed all the install instructions, what should I do?

Thank you.

[Danika_Dakika]

Two possible solutions –

Can't Import Deck that was exported by 2.1.65

I exported a deck to a .apkg file using Anki 2.1.65, and I didn’t check the box to make it compatible with older versions of Anki. To my surprise, when I tried to reimport it with the same version of Anki (2.1.65), I get this error message: Unable to read file. It probably requires a newer version of Anki to import. Is there any way to recover the cards that I exported?

[azalea1]

I saw this post, too! I uninstalled the app, and made sure to delete any add-ons, not sure about special fields. However, I encountered the same issue as it won’t let me upgrade to the newer version.

[Danika_Dakika]

@azalea1

it won’t let me upgrade to the newer version.

• Who/what won’t let you upgrade?
• What version of Anki are you using now (get that from Help > About > Copy debug info)?
• What do you have set for legacy import/export handling – Tools > Preferences > Editing?

[azalea1]

I’m using Windows, and I don’t know if that is why I’m having upgrade issues. I feel as though the app won’t let me download the newest version.

Anki 24.06.2 (33a92379) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.22621

===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AMBOSS add-on [‘0amboss_addon’, 2023-11-13T12:01, ‘None’, ‘’]

===IDs of active AnkiWeb add-ons===

===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])

There’s a checkmark next to legacy import/export handling.

[Danika_Dakika]

@azalea1

I feel as though the app won’t let me download the newest version.

I still don’t understand what you mean by that.

@azalea1

There’s a checkmark next to legacy import/export handling.

That was one of the solutions in the thread I linked you to. Uncheck that.

[azalea1]

I’m unsure if the app version was relevant to the problem I’m having. Thank you for helping me fix this issue! Once I unchecked and restarted the app, I could download decks I couldn’t previously. Thank you!