The sync failed because your email address need to be (re)confirmed

Anki Syncing & AnkiWeb
1

I can log into AnkiWeb normally, but Anki still says:

“Syncing failed, because your email address needs to be (re)confirmed.”

I have already confirmed this email previously, but I have not received any new confirmation email this year. I also checked my spam/junk folders.

Has anyone experienced this issue or knows how to trigger the confirmation email again?

2

Your AnkiWeb email address needs to be re-verified annually – Email verification - Anki FAQs .

I’m looking at the AnkiWeb account connected to the email address you used to post here, and it looks like you haven’t used this account since 2022. If you use a different email for your AnkiWeb account, please add that email address to your Forums profile as a secondary/alternate email so that I can check that account for you. [Or you can DM the address to @ moderators.]

3

Thanks for checking. I’ve added my other email addresses to my forums profile as secondary/alternate emails. Could you please check these accounts?

4

I really just needed the one address that is connected with your active AnkiWeb account – but let’s talk about all 3 –

gmail address –
This is probably your active account. It is due to have the address re-verified. If you login using this account at https://ankiweb.net/, you’ll be able to trigger the verification email.

outlook address –
This is the account I mentioned earlier. Even though it’s been inactive since 2022, it looks like you’ve been trying to sync with it – both today and a few months ago. So some of your devices or some profiles on those devices are using this incorrect address in Preferences > Syncing. You should find those, remove the address, and delete this AnkiWeb account (if you can), so you don’t keeping trying to use it. [You can “Remove account” at https://ankiweb.net/account/settings – but make sure you are logged in with the correct account, because that cannot be reversed.]

hotmail address –
There’s no AnkiWeb account for that address.

5

Hey,

I accessed AnkiWeb on my phone, and the option to resend the confirmation email appeared. I confirmed my email, and I can now sync normally.

Thanks for your help!