I reset my MacBook. I redownloaded Anki. It still recognizes my account but there are no decks. I go to ankiWeb. There are also no decks there, and I previously used it so there should be some kind of backup. There are no backups on my MacBook as it has been reset. Is there anything else that I can do to regain access to my decks?
I might not have good news for you.
Your account data on AnkiWeb expired in August 2024, when your account went unused for 6+ months. You would have gotten an email warning you in advance of that. AnkiWeb account removal - Anki FAQs
That typically deletes all of the server backups. One of yours stuck around, but it’s very old – from September 2023. I don’t know if that’s around when you stopped syncing, but that’s the only version of your collection I could restore for you. Please confirm if you want me to do that.
It’s unfortunate you reset you Mac without saving the data, but is it possible that your important Anki2 data folder was preserved in a cloud backup? Or did you ever sync any other devices to your account?
1 Like