Problems with Awesome TTS

Good afternoon my name and Lucas and I use ANKI for just over a year and I have been having a problem with the program, I will explain in stages:
1> I mine the internet and separate phrases that I’m interested in studying.
2> I put in ANKI and price at the same to reproduce the phrase.
3> The extension does not play the audio of the frame.
This problem is recurring for me and it hinders the usability of the service.