I appreciate you regulary get these but I’ve followed the Guide advice and multiple other troubleshooting attempts but Anki still comes up with this error:
Error establishing a secure connection. This is usually caused by antivirus, firewall or VPN software, or problems with your ISP.”
I’m wondering if I’ve missed something as my technical knowledge is limited, hence why I’m posting. Here are my details and what I’ve tried:
I’m on my home Wifi (in Spain), have also tried the sync with my mobile hotspot (different ISP) with same result.
I have a Windows 10 though my HP laptop is quite old (8-9 years).
I’m using latest Anki - 2.1.49. I also downloaded the Beta version.
I use AVG security and VPN software. I have added the following exceptions to the Firewall and have tried regularly with and without the VPN:
(when I first added these, it took a lot longer for the error message to appear, almost as if it was working - appreciate this might just be my layperson’s inference!).
At one point I uninstalled all of the AVG software, restarted and still had the same error. This felt a bit disproportionate for each sync!
I’ve downloaded the 2.1.50 beta version with same results.
I’m a bit stuck. Does anyone have any ideas? And thanks in advance for reading/suggestions!