I’m new here, I have never had any issues with anki so I am at a loss on how to fix this. I have been using Anki for language learning. I have never created cards or decks on my own. My tutor created all decks with audio for her students. She recently added new decks for me and none of the audio will work on the app or on the website. On android I get an error message: Card Content Error: Failed to load ‘rec1670859370.mp3’. On desktop I get no error, the audio just doesn’t play. All the previous decks I have work just fine.
Things I have attempted over the past week:
Updated the app.
Updated my browser.
Updated both phone and computer.
Checked audio settings and volume settings on both phone and computer.
Made sure everything was synced.
Contacted my tutor to see if there was a problem with the files (she said everything works on her end both app and web)
Checked manual and FAQ
Run a media check
Combed github for similar issues (found one: ‘failed to load googleapis.css’) but I don’t understand the instructions or if it would apply in this instance.
Please forgive my ignorance, I have never attempted to do this. I just want to study my French.