@dae Greetings. Been many years since I’ve had to post anything on the support site. Hope all is well. My family and I continue to daily actively use Anki still after 10+ years. And I heavily promote Anki at whatever school or university I visit! Keep up the great work.
Anyhow, I did some significant editing work on my deck, including reordering many of my notes (via the update creation date add-on). These changes triggered a full sync notification. After finishing the edits/changes, I ran a “check database” and that went fine. Then I tried to sync.
It starts to sync. The progress bar for “Uploading to Ankiweb” appears. Then it goes to “Checking” and stays there until it returns an error.
The error I am getting is “Connection timed out. Please try again. If you see frequent timeouts, please try a different network connection.” Then it says, "Error details: " (with no actual error details showed).
Now, while it is saying connection timed out, I don’t think the problem is the connection. I’ve tried two different network connections, each with sufficiently strong connection speeds. Also, all of my family’s accounts are syncing, and my account was syncing prior to the edits (and the collection is the same size as it was before).
I’ve restarted Anki multiple times. Rebooted multiple times. I tried exporting my collection into a new profile and tried syncing under a new account/email address. I tried only exporting one of my single decks (the specific one that I did edits within) within my collection and then importing that into a new profile and syncing with a new account/email address. And I can’t get anything to work.
It just never finishes the “checking” stage and then returns the same error. I can only assume that something in the collection itself is causing it to not finish the checking phase. And “Check Database” is unable to fix it. While I did do a good number of edits to the collection, I didn’t do anything that I haven’t done many times in prior years.
I would love your help if you can. I’m glad to share the entire exported collection via link on a private thread.
All the best,