My app keeps crashing

I just bought the app from the appstore and when I try to import my deck on my phone it finishes the download and then automatically crashes and the decks arent there when I open the app again.

What exactly do you mean by „import“?

when i try to sync my deck from ankiweb onto my phone.

I’m wondering if perhaps your phone was running out of memory. Your collection is very large, due mostly to the “Neri” shared deck you have, as it’s embedding way too much text into each note. If you either delete the deck or its wikitionary field from the two subdecks and then use tools>check database, it will shrink your collection down to a more manageable size, which you can then upload to AnkiWeb. I suspect after that, syncing will proceed without issues.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.