Hi,
I installed AnkiDroid on my new phone and after I synced, I can’t see any of my decks. I logged in on ankiWeb and I can’t see my decks there as well. Is there a way to restore them? Please help :’(
Your AnkiWeb collection was inactive for at least 6 months, so you data was deleted from our servers back in April 2025. AnkiWeb account removal - Anki FAQs
Do you still have your own copy of your collection on your old device(s)? That’s the best place to look for an up-to-date and complete copy of your collection.
Generally when data is removed from an account, that includes the server-side backups. However there is one that was retained in your account – from August 2024. [Just like a local automatic backup, that does not include any media attached to your collection.] If you want me to restore that to your AnkiWeb account, please confirm.
Thanks for letting me know.
Yes, can you please restore the Aug 2024 backup?
I looked for my own copy of the collection backup and it was older than Aug 2024. Thank you very much for your help.