Images on anki not working on my MacBook

[ch4nn3ers]

when i import decks the images do not come up properly, is there any way to fix this?

[Danika_Dakika]

1. What decks are these – ones from the public shared site (if so, give us the link) or ones shared with you privately?
2. Are the files you are importing APKG files?
3. Do the files include the images?
4. What are you seeing instead of the images?

[ch4nn3ers]

thanks for getting back to me!

1. they are privately shared with me
2. yes they are APKG files
3. they do include the images
4. this is what im seeing:
   
   

[Danika_Dakika]

3. Are you sure that they include the images? Because that looks like the images are missing.

[ch4nn3ers]

They do include the images because the same deck has been shared with my friends and the images load for them

[Anon_0000]

What does the html view say? You can find a button next to the field to reveal it: < >.

[ch4nn3ers]

Is this what you mean?

[Anon_0000]

Yes.

Do you see the part that says src="Screenshot…"? Can you copy this file name and search for it in the collection.media folder of your current profile please? Also see this for help: Managing Files - Anki Manual.

If the file is there, try to view it with an image viewer to check if that works too. If it’s not there then you’re missing the file – and since you said the collection you received works for other people (they have no media related issues), we’d have to troubleshoot in that direction afterwards.