Images not loading on one device

I’m working on making an Anki deck for learning Portuguese with sounds and words on the front of the card and images on the back. There are ~275 cards in the deck. My laptop died, and I got a new one, downloaded Anki and synced to my account. When I try to use the laptop Anki, the sounds and pictures appear as file names. This is true for all 275 cards. It still works fine with sounds and images on both ankiweb and ankidroid. How can I get it to show the pictures and play the sounds on my laptop?

It started working, so please disregard.