Image Occlusion media not syncing across devices


I use anki on my laptop and desktop. While making and studying cards over the last few days I’ve noticed that my image occlusion media hasn’t been syncing across devices. If I make a card on my laptop, I am unable to see the image on my desktop. Instead i see the following:

Both devices are updated to intel, 2.1.54 Qt6. Please assist! Thank you!

Please make sure both devices show ‘media sync complete’: Media files may take time to sync - Frequently Asked Questions