Hi, glutanimate. I just started learning anki today, and there seems to be a glitch when I try to use the image occlusion feature. This is the error message that it told me to copy and paste here:
Error
An error occurred. Please start Anki while holding down the shift key, which will temporarily disable the add-ons you have installed.
If the issue only occurs when add-ons are enabled, please use the Tools > Add-ons menu item to disable some add-ons and restart Anki, repeating until you discover the add-on that is causing the problem.
When you’ve discovered the add-on that is causing the problem, please report the issue to the add-on author.
Debug info:
Anki 2.1.65 (aa9a734f) Python 3.9.15 Qt 6.4.3 PyQt 6.4.0
Platform: Windows-10-10.0.19045
Flags: frz=True ao=True sv=2
Add-ons, last update check: 2024-01-01 22:41:29
Caught exception:
Traceback (most recent call last):
File “aqt.utils”, line 916, in send_to_trash
File “send2trash.plat_win_legacy”, line 147, in send2trash
OSError: [Errno 124] The system call level is not correct.: [‘C:\Users\kojie\AppData\Roaming\Anki2\addons21\137477~1’]
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “aqt.main”, line 1732, in onAppMsg
File “aqt.main”, line 1300, in installAddon
File “aqt.addons”, line 1678, in installAddonPackages
File “aqt.addons”, line 494, in processPackages
File “aqt.addons”, line 430, in install
File “aqt.addons”, line 456, in _install
File “aqt.addons”, line 476, in deleteAddon
File “aqt.utils”, line 921, in send_to_trash
File “shutil”, line 759, in rmtree
File “shutil”, line 624, in _rmtree_unsafe
File “shutil”, line 629, in _rmtree_unsafe
File “shutil”, line 627, in _rmtree_unsafe
PermissionError: [WinError 32] The process cannot access the file because it is being used by another process: ‘C:\Users\kojie\AppData\Roaming\Anki2\addons21\1374772155\icons\loader.gif’
Let me know if I can be of more help towards resolving this issue.
Thank you so much!