My old computer recently died (I can no longer turn it on, so I can’t access things like backups, what not). After downloading Anki on a loaner, I was finally able to download my previous decks, but it seems my progress from these decks has completely been wiped. I used to use the ANKIng deck, but the only indication it has now is the instruction card and all other cards have been suspended. I know for a fact I had over 10K cards unsuspended and a ton of cards to review.
My AnkiWeb is showing the same non-updated status as my anki on the desktop. I would access my local backups, but that is not an option since my old computer is broken.
When were you last actively using/syncing Anki? I’m looking at the account linked to the email address you used to post here, and it’s been mostly inactive since early 2024. If you think you’ve been active since then, is it possible you were using another AnkiWeb account?
I last synced to AnkiHub last night (before my computer had died). I’m pretty sure it’s been the same AnkiWeb account, but I do know that I had made the account and then stopped using it for a while before I restarted Jan 2026.
Syncing to AnkiHub and syncing to AnkiWeb aren’t the same thing. Your accounts with each are separate and serve different purposes.
- AnkiWeb allows you to sync your data between devices and to study online. When you sync between Anki (any version) and AnkiWeb, your entire collection is synced – your notes, decks, cards, tags, flags, media, review history, etc. Syncing with AnkiWeb - Anki Manual
- AnkiHub is a deck-sharing/updating service. When you sync between Anki (desktop only) and AnkiHub, the only things that “sync” (as far as I know …) are updates in the content of notes from subscribed decks – nothing from the rest of your collection and none of your progress/review history.
Your AnkiWeb account doesn’t show signs of being active in 2026, so it sounds like you didn’t set up syncing with it when you restarted.
If that’s the case, your collection data only exists on your “dead” computer, so you might need to figure what kind of “dead” it is. Even if a hardware failure prevents a computer from starting, data can often still be recovered from the hard drive. If you can salvage your Anki2 data folder – Managing Files - Anki Manual – you’ll have your collection back.
Gotcha. Just for future reference - how/where can you sync with ankiweb?
I have a corrupted file of the backup from my old computer - is there anyway to salvage this?
See the link I gave you above. You’ve got an AnkiWeb account already.
- How corrupted – or what part is corrupted? Is it the whole folder, or just that one COLPKG backup?
- If that one COLPKG backup is corrupted – did you check the one before it? Or the one before that? Anki makes backups every 30 minutes when you’re using it, so there should be a lot of files to choose between.