Help Please! Shared Deck not showing image occlusion

A friend of mine shared his History deck with me and for some reason the image occlusion is not working at all. We have the same version on Anki as well as the same add-ons. I have tried everything I can think of, including restarting, checking media, checking database, reinstalling my add-ons etc. Any help would be appreciated!

Some images of what is happening for reference

It seems to be missing media problem.
Maybe your friend didn’t include media with the exported deck?


yea that’s what I thought as well and I had him resend it with media included. I’ll try that again though

A lot of the images look like this