I just downloaded AnKing decks for step one studying and it has seemed to mess up my anki both on the web and on the app. I have double checked all of the options for the deck and made sure they match with the recommended anki settings. I have removed all of my add ons as well as deleted the anKing decks. I have also downloaded the older forms on anki and they all have the same issue. Still everytime I press again or hard the card is moved out from learning/ new and I am unable to study it again. I have found nothing online that can help me with this.
Any help would be greatly appreciated!