Error message when opening Anki - asking me to downgrade

When I open Anki the following message appears: “This profile requires a newer version of Anki to open. Did you forget to use the Downgrade button prior to switching Anki versions?”
Then a screen comes up where I have the option to upgrade. I tried this but it won’t let me upgrade (new version crashes every time I open it).
Also a screen comes up where I can ‘downgrade and quit’ User 1, but I tried this and it says “The following profiles could not be downgraded: User 1”
Any suggestions would be much appreciated as I have so many flashcards that I can’t afford to lose. Thanks

You probably have multiple versions of Anki on your machine, and have accidentally opened an old one. If you open the latest Anki version, the message should go away.

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