I opened Anki on my desktop and saw a message which required me to sync the desktop and cloud version by either downloading from the cloud or uploading to the cloud. I chose to download from the cloud, which I have done before without any problems. But this time, I got an error message. (Sorry, it was only there a short time, so I didn’t have time to get a photo.) Then the sync started. I can’t recall whether the sync started by itself or I selected something to start it. The sync is now stuck, saying “Checking media … 0/9kBup, 0.2 kB down.” It will not progress beyond that point and I have the little circle going round and round also suggesting that Anki is stuck. I also have a dialogue box to update Anki. See below photo showing the “stuck” state.
I have tried rebooting my PC and reopening Anki, but I get the same stuck sync. How can this be fixed?