I have anki auto sync on - checked it on a new device and confirmed it when I first found out about the feature. Today my Mac just died on me and needed to factory reset it so had no oppurtunity to manually sync my things. Yet, my decks are lost when I went to check on Anki web. I am very upset at this as this was basically hundreds of hours of work and wanted to ask if there’s any fix
The possibilities to recover depend on what the sequence of events was.
- Are you certain that you’re looking at the correct AnkiWeb account?
- Have you already started over again with a fresh install of Anki on your Mac? When you set up syncing, is it possible that you did the one-way sync in the wrong direction and overwrote your collection on AnkiWeb with the empty/fresh-install collection from your Mac?
- Did you have any other devices syncing with AnkiWeb?
- Was any of the data from your Mac backed-up, like on a cloud drive?
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