On both of the past two days I have started my anki reviews on my laptop and finished my cards on the ios app. Today when I opened my laptop anki I was prompted to conduct a full sync and it appears that I have lost all of the progress on the cards I have completed in the past two days and lost my review streak (544 days).
The ios app currently is still displaying the correct card count that I should have for today and is showing a red sync button. I have seen in the past an option come up stating that two conflicting sync files exist and asking whether I would like to upload or download from ankiweb. If that’s an option then perfect, I can just upload to ankiweb on ios then download from ankiweb on laptop, but I haven’t pressed the red sync button on the ios app yet due to worry about it just auto-syncing to the data file currently shown on my laptop.
Ideally, I would like to rectify the review count on my laptop anki, preferably not lose the reviews I have done in the past two days, and hopefully fix my streak (I know it is dumb but 544 days is a long time).
Whenever I do cards on my phone I always sync multiple times because I worry about something getting lost, so I know that is not the issue. I actually opened the app before going to bed last night to make sure I did it.
Please help, literally took Step 1 yesterday and just wants to get my cards done 