Collection media deleted

Anki Syncing & AnkiWeb
1

Hi,

Somehow I managed to delete my media file collection. I read on the forums that it might be possible to restore it from the servers.

I would really appreciate the help! email adress of the account “emanuelantonesa@gmail.com”

@dae

Thank you very much!

2

I’m not sure how you managed to do that, but I’ve restored the media deleted today back to your AnkiWeb account. It should start downloading on your next sync, but there’s a lot of it, so it will likely take more than one sync to get all of it.

Once you’re back in sync, consider running Tools > Check Media to delete your unused media.

3

Hi,

Thanks for the help, I managed to recoup my collection and made an export on my HDD.

I’m still getting this message:
“Please sync again. If this message keeps appearing, please post on the support site.”

Can you help me to delete the collection from anki web servers so I can make a “clean upload” ? I expect this to fix the error.

I tried the “check media” and I’m getting no errors.

4

There are a few possibilities for getting around that error –

  • Log out of sync [Preferences > Syncing] and then when you click sync again, you’ll log back in. That will force a re-scan of the media and usually clears up that error.
  • Another option [I thought of this just now, but I think it will work] – create a new (empty) profile in desktop Anki [File > Switch Profiles], and do a one-way sync upload to AnkiWeb. Then you can log out of sync there, switch back to your real profile, and do a one-way sync upload to AnkiWeb of your real collection.
  • There has been an issue lately after we restore media for folks, so if the re-scan doesn’t do it, we might need to have the dev fix your account on the server side.
  • As a last resort, you can delete your AnkiWeb account from your account settings page. That should :crossed_fingers:t4: free up your email address to create a new account and start syncing with that.