Hi,
Somehow I managed to delete my media file collection. I read on the forums that it might be possible to restore it from the servers.
I would really appreciate the help! email adress of the account “emanuelantonesa@gmail.com”
Thank you very much!
I’m not sure how you managed to do that, but I’ve restored the media deleted today back to your AnkiWeb account. It should start downloading on your next sync, but there’s a lot of it, so it will likely take more than one sync to get all of it.
Once you’re back in sync, consider running Tools > Check Media to delete your unused media.
Hi,
Thanks for the help, I managed to recoup my collection and made an export on my HDD.
I’m still getting this message:
“Please sync again. If this message keeps appearing, please post on the support site.”
Can you help me to delete the collection from anki web servers so I can make a “clean upload” ? I expect this to fix the error.
I tried the “check media” and I’m getting no errors.
There are a few possibilities for getting around that error –
- Log out of sync [Preferences > Syncing] and then when you click sync again, you’ll log back in. That will force a re-scan of the media and usually clears up that error.
- Another option [I thought of this just now, but I think it will work] – create a new (empty) profile in desktop Anki [File > Switch Profiles], and do a one-way sync upload to AnkiWeb. Then you can log out of sync there, switch back to your real profile, and do a one-way sync upload to AnkiWeb of your real collection.
- There has been an issue lately after we restore media for folks, so if the re-scan doesn’t do it, we might need to have the dev fix your account on the server side.
- As a last resort, you can delete your AnkiWeb account from your account settings page. That should
free up your email address to create a new account and start syncing with that.
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