Cannot download Anki desktop, endless loader

Anki Help
1

I am trying to download Anki client from home page, but nothing happens, the loader of page is spinning endlessly. What can I do?
Good internet connection via fiber optics, no vpn.

2

You are trying to download from https://apps.ankiweb.net, is that correct? If so, the download links are to the files hosted on GitHub.

If you go to the GitHub page and try to download the files from there, do you still see the same problem? Are you able to access the GitHub page at all?

(If you have access to a different internet connection or a VPN, you might want to see if using those might help.)

3

yes, I am trying to download from apps(dot)ankiweb(dot)net.
yes, I am able to open github overall, I am able to visit https-github-com/ankitects/anki/releases/tag/25.09 (transformed url because this forum does not allow me pasting links) page.

The only page that is not accessible for me is this url path for EXE file: https-github-com/ankitects/anki/releases/download/25.09/anki-launcher-25.09-windows.exe.

EDIT:
After endless loading I get this browser(!) error:

Secure Connection Failed

An error occurred during a connection to release-assets.githubusercontent.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

image
image1494Ă—540 77 KB

4

  1. Have you tried a different internet connection, as BenJamesBen suggested?

  2. Have you tried doing this download step on a different device (and then transferring that file to your Windows system)? [But fair warning, the next step has even more downloading than this one.]

  3. Are you located in a part of the world where access to parts of the internet (like GitHub) can be randomly shut down, without warning?

5

From a brief internet search for “PR_CONNECT_RESET_ERROR”, one possibility is a problem with the root/SSL certificates on your system. Suggestions include:

  • Trying different web browsers to hopefully find one that doesn’t use the system certificates.
  • If using Firefox, quitting Firefox then deleting/renaming the “cert9.db” in the Firefox user profile folder, to have Firefox regenerate the file the next time it starts.
  • If using Firefox, disabling the “Query OCSP responder servers to confirm the current validity of certificates” Firefox setting.
  • Updating the root/SSL certificates on the system (by updating the OS via Windows Update, or via the certutil utility, or via other apps).

Edit: Added:

Other suggestions I came across:

  • Performing a Windows network reset.
  • Power-cycling your modem/router.