First off, thanks for making Anki. I love this app and it’s drastically improved my language learning experience.
Problem description
Suddenly all of the cards on AnkiMobile iOS stopped playing audio during review time, even cards that previously worked.
This has happened once before, and I don’t know what I changed but it suddenly started working again after I re-synced my computer a few times. It started occurring again last night and no amount of syncing fixes it.
Example card affected (by edit URL on AnkiWeb): 1733306440361
My setup
AnkiMobile v25.02.1
Anki 24.11 (87ccd24e) (ao)
Python 3.9.18 Qt 6.6.2 PyQt 6.6.1
Platform: Windows-10-10.0.19045
===Add-ons (active)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
AJT Browser Play Button [‘182970692’, 2024-09-18T06:18, ‘None’, ‘’]
Chinese Support 3 [‘1752008591’, 2024-02-25T20:37, ‘None’, mod]
===IDs of active AnkiWeb add-ons===
1752008591 182970692
===Add-ons (inactive)===
(add-on provided name [Add-on folder, installed at, version, is config changed])
Things I’ve tried:
- Enabling all the audio options like interrupting current audio, ducking background, autoplay in silent mode, etc.
- Verifying my phone’s audio works (by playing music, etc.)
- Trying with/without silent mode on
- Verified the audio works on Anki Desktop on windows 10
- Verified that the media log sync is complete on AnkiMobile
Other notes
There’s no sound playing on AnkiWeb either, although I’m not sure if it has that feature.
I’ve seen forum post 41132 (can’t include links for some reason) and verified that the media files are indeed MP3. I did this by using Window’s builtin file properties explorer, which seems to have all the standard MP3 headers (and displays MP3 as the file type):
I also don’t suspect that this is the issue because card audio previously worked for unchanged cards and now doesn’t.
Let me know if you’d like me to run any debug commands for AnkiMobile. Thank you!
