AnkiDroid does not start on my Xiaomi Redmi Note 15 4G

AnkiDroid (Android) Help
1

Hi David,

Thank you for contacting me in response to my message in the Google Play Store.

Unfortunately, I don’t speak English, so I’m using a translator to write this message.

I installed AnkiDroid on my Xiaomi Redmi Note 15 4G, but I can’t use it. When I open the app, a pop-up window appears with two options: “Wait” or “Close”. The app does not start.

I went through all the possible solutions with ChatGPT, and we could not find a way to solve the problem. One possible cause seems to be that HyperOS or Play Protect is blocking AnkiDroid on this phone.

AnkiDroid works normally on my Windows 11 computer, my tablet, and my old Huawei P9 Lite phone. The problem only occurs on the Xiaomi Redmi Note 15 4G.

Could you please look into this and let me know if there is a solution?

Thank you very much for your help!

I cannot provide the Debug Info because the app does not start. When I open AnkiDroid, the “Wait” or “Close” pop-up appears immediately, so I cannot access Settings → About.

2

Try the following:

  • Check the app settings. There might be an option that’s preventing the app from accessing the internet. AnkiDroid needs internet access to work.
  • Try some of the versions in Releases · ankidroid/Anki-Android · GitHub.
  • If you’re up to some challenge, try to get the “logcat” of AnkiDroid. There are tutorials on how to do that online.
3

Hi, thank you so much!

In future, please don’t translate your messages, it means information won’t get lost in the translation

This is going to be difficult to diagnose as I don’t think we receive these types of crashes.

Could you install this app and tell me if it works. It installs alongside your current AnkiDroid installation:

https://github.com/ankidroid/Anki-Android/releases/download/v2.25.0beta1/AnkiDroid-2.25.0beta1.parallel.A.apk

4

I tried the Parallel.A version as suggested.

It gets further than the Play Store version: I can reach the “Get Started / Sync from AnkiWeb” screen. However, the app then becomes unresponsive before I can grant file access.

The “App not responding” message appears, so I cannot complete the setup.

Thank you for your help!

ZornHadNoChoice <notifications@anki2.discoursemail.com> ezt írta (időpont: 2026. szept. 21., H, 12:59):

5

Try older versions, 2.23, 2.22, etc.

8

Szia David!

Kipróbáltam a 2.25.0beta1 Parallel.A verziót is.

Ez a verzió is lefagy.

Úgy tűnik, hogy ezen a telefonon egyik AnkiDroid verzió sem tud elindulni.

Köszönöm a segítséged!

A 2.25.0beta1 Parallel.A verzió most eljutott a „The AnkiDroid works best with these permissions” képernyőig, majd ismét lefagyott.

Köszönöm szépen a segítséget! Most működik. Nem tudom, mit kapcsoltam be, mert több helyen is elfogadtam mindent, de kis időbe és több belépés után most működik, és lefrissített. Hálásan köszönöm!

9

Thank you so much! If you ever find more information about this, please let me know.

I’m glad it’s resolved, but I’d love to have enough information to resolve this for everyone.